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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
*Discover the perfect tropical retreat in Ko Samui with this charming 2-bedroom villa named MOOREA, designed to provide a comfortable and relaxing experience for families, couples, and small groups of friends.*
This spacious 180 square meter property offers a serene rural setting with a quiet atmosphere, featuring a private garden and a fenced plot that ensures privacy and tranquility. The villa comfortably accommodates up to 4 guests with two luxurious king-size beds spread across two bedrooms.
The interior boasts modern amenities, including air conditioning to keep you cool in the tropical climate, and a fully equipped American-style kitchen. The kitchen is a culinary haven with essential appliances like a fridge, freezer, oven, microwave, dishwasher, coffee machine, toaster, kettle, and juicer. You'll also find kitchenware and dishes ready for your use.
For added convenience, the villa includes two bathrooms with showers and an additional toilet. Entertainment is covered with two TVs, and practical features like a strong box, iron, and WiFi ensure a comfortable stay. A private parking space is available on-site, making transportation hassle-free.
Outside, enjoy the beautifully maintained garden with garden furniture, perfect for relaxing or dining al fresco. The property is youth-group friendly and allows smoking, though pets are not permitted. With its cozy exterior and thoughtful design, MOOREA offers an ideal home away from home in the stunning Ko Samui landscape.
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BEFORE & DURING YOUR STAY
★ Pre-arrival date: Villa agent will use the contact number information in booking details to communicate with the guest 7 days before arrival date to make sure every detail is set up for your transport shuttle option, meeting point at villa for check-in and any preferred requests/extras to be arranged.
★ Arrival date: Agent will be waiting for you coming at the villa and proceed with standard check-in steps (welcoming you in the villa, help for your luggage, introducing villa’s furniture and amenities, collecting security deposit and providing you with tips and best addresses in your close neighborhood)
★ During guest’s stay period. There is Guest’s WhatsApp group for you to communicate with our dedicated team. From request for extra services to report of any issues or suggestion along your stay. Our handyman team is also there to support an optimal stay in each of our properties.
★ Depart date: Agent will be at the villa for checking-out the guest, collecting back the keys and controlling the overall general conditions of the property (to return initial security deposit). We can always arrange the shuttle for your departure, as an extra charge.
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FREE TRANSFER TO THE VILLA
A Warm Welcome Awaits You already at the airport. To make your arrival as smooth and special as possible, we are pleased to offer you a complimentary transfer from airport or pier to the villa. Our taxi driver will be waiting for you. Please provide us with flight no., number of guests and baggage.
Relax and unwind — your tropical escape starts the moment you arrive!
*In case you book taxi service by yourself, please make sure the driver should know-well about villa road and area to avoid raising up the price in the ending
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CHECK-IN & CHECK-OUT
- Our standard time for check-in is 3 PM.
- Our standard time for check-out is 11 AM.
We of course are flexible for our guests and will always do our best to arrange your arrival/departure depending on your own schedule. Nevertheless we remain dependent on other reservations before or after your stay, and must ensure the villa is in perfect conditions for the next guests.
If your check-in/check-out must be outside 8 AM - 8 PM, we apply an extra fee of 500 THB, to support our agent extra effort.
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EXTRAS & ON-REQUEST SERVICES
Our team of experts is ready and happy to assist you and arrange some specific services for an unforgettable stay. You will be invited to ask anything you like in the WhatsApp group created for your stay. Here below a sneak preview of what you could request us :
- Baby chair / Baby cot
- In Villa Massage
- Motorbike or car rental
- Babysitting
- Private Chef
- Private event celebration Decoration / Meal / Staff
- Exclusive Full moon Party Ticket
- Private Speedboat trip to Ang Thong Marine Park – Koh Tao – Etc.
- Joined-Ticket to Ang Thong Marine Park – Koh Tao – Etc.
- Quad tour
- Elephant Sanctuary visit
- …
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DAMAGE DEPOSIT
To prevent (and cover) potential damage in the villa during your stay, a security deposit of 15.000 THB will be collected at your check-in in cash. The security deposit is returned in cash at your check-out.
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ELECTRICITY & WATER CONSUMPTION
Electricity & water consumption are excluded from your reservation fee and will be charged separately at the end of your stay.
Electricity consumption is calculated and based on electric meter (at check-in & check-out). The electricity cost is 7.5 THB per unit. Total amount for electricity consumption is calculated & charged at your check-out.
Water consumption is based on a daily fee of 200 THB - calculated on the amount of nights for your total stay. Total amount for water consumption is calculated & charged at your check-out.
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CLEANING & LAUNDRY
Check-in & check-out full cleaning is foreseen and included for every single guest reservation. An amount of 4.000 THB is charged and added by default to your total amount when confirming the reservation.
Intermediate cleaning is foreseen by default as from 7 nights minimum stay. This cleaning includes 1x change of bedsheets and towels per week. This doesn’t include personal laundry. Personal laundry is available on request at any moment during your stay. As an extra cost, we usually charge 80 THB / kg.
Extra cleaning is available on request at any moment during your stay. As an extra cost, we usually charge 1.250 THB to 2.500 THB per extra cleaning depending on size and configuration of the property.
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POOL & GARDEN MAINTENANCE
Pool and garden maintenance are included in the price of your reservation.
Our Mary Stone experts (or sub-contractor) will take care 1x or 2x per week of both your private (or shared) pool and tropical garden.
Garbages collection is also included in the price of your reservation. Our Mary Stone experts (or sub-contractor) will take care 1x or 2x per week, depending on the need.
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BASIC PROPERTY RULES
- Smoking will be allowed in area of outside building / terrace. Not inside the property.
- Music sound should not reach to the neighbor area. Certainly not after 10 PM.
- No food or drinks inside the pool. Avoid using glass around the pool area.
- Keep the pool towels away from pool to avoid falling into the pool.
- Close every window when leaving the villa.
- Close villa entrance door with keys when leaving the villa.
- No pet allowed but can be discussed before reservation if this is small one.
- Return villa to the original condition stated at check-in. Damage on furniture or guest’s amenity will be charged and deducted from security deposit at check-out.